Your Krabi: hotel booking

Occasionally when you try to pay through our online payment system, you will get an error message, or your card will be rejected.

The Thai Epay system does not explain these very well, so we offer some guidance below.

This means that some details entered on the previous page do not match. Either the number of the card, or the expiration date has been entered incorrectly (please do not leave a gap between the numbers), or the card issuing bank you selected does not match the card issuer registered to use this credit card number. Please hit the back button provided on the page, not the one on your browser, and enter the details again.

Credit cards can be rejected for a number of reasons: it may be a simple case of you having reached the limit on your card, or - by far the most common scenario - your card is not authorised for use in Asia.

Most people are not aware of this, but many banks block the use of their cards in foreign countries, especially online, for your own protection. When a foreign website in Thailand attempts to debit money from your card, your bank believes this is not you making the transaction (i.e. your number is being used fraudulently) and refuses to authorise the payment.

Credit cards issued in the UK (e.g. Lloyds TSB and Barclays) are almost always automatically blocked for use abroad, unless you are a frequent traveller.

In this case, rather than try again immediately, you will first need to pre-authorise the payment, i.e. notify your bank that you wish to book a hotel and request that your card be (temporarily) unblocked for this purpose. Once they have agreed to do this, you can try paying again.

N.B. You should also contact the bank again before you leave for your holiday, as you may find your card blocked on arrival, in other words it will not work in ATM cash machines, or card readers anywhere in Thailand because, again, your bank believes it may be fraudulent use of your card.

If you require any further assistance, or foresee any delay in making the payment, please contact us immediately at info@yourkrabi.com so that we can make sure your reservation is secure until we are able to process your card.